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Monthly Archives: July 2017

Biorhythms or the Chinese Body Clock

A friend of mine just shared with me that there is a Chinese body clock that healers use to help diagnose illness. I’m quite intrigued, especially since it stands to reason that we have biological rhythms all their own. Also, our bodies may have some natural attunement to time or timing around us. The quick […]

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Developing A Skill

Developing a skill provides a perfect model for how to manage failure, or rather how to achieve success. We may obsess about failure more in specific moments that we don’t consider as learning moments, but the learning process can help us understand any moment of failure and how to get past it.  When we first […]

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Transition Spreadsheet

One of the last tools I use to help with operations is the transition spreadsheet. This is a spreadsheet with several tabs to track a few items that can be part of retiring or deleting content. It may seem like you can just delete content and move on, but we have several features integrated into […]

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Managing Failure

In my prior post about Growth and Spirituality, I talked about life being about constant growth. However, growth can only happen if we are willing to risk failing sometimes. We learn a lot about ourselves and life through trying new things and venturing into unfamiliar territory. It is how our relationship to life can change […]

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Content Catalog (the Organic Inventory)

A tool I use often is a content catalog, which is similar to content inventory. The basic premise is the same, but the catalog focuses on content that needs to be managed as an ongoing project, such as support documentation or service documentation. My experience with an inventory is only during a migration from one […]

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An Honest Argument

It may seem odd to make sure people speak the truth when there’s a disagreement or argument, but of course it happens that people don’t speak the truth. Sometimes, it’s that things get so bad that they really stop speaking entirely. They want to address the problem, but the respect is gone and arguments solve […]

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Editorial Response (Not Just a Calendar)

We don’t actually have an editorial calendar in our website support division; we do have an editorial response plan. We did have a calendar or at least tried to get people to write blog posts regularly on our internal blog, but we had to balance that with our real operations. It never really got traction, […]

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A Learned Lesson

Another situation when we sometimes withhold the truth from someone is when they must learn something for themselves. This goes with the proverb “[…]if you give a man a fish he is hungry again in an hour. If you teach him to catch a fish you do him a good turn.” (Mrs. Dymond by Anne […]

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Editorial Guidelines for Content

One of the things I heard about from experts early on was the need for editorial guidelines. The basic piece is having a guide for spelling and grammar. It also includes the way you sound as an organization by how everyone on your team writes . Are you a bit stuffy and aloof or sassy […]

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A Caring Confession

There are times when we make mistakes or choices that hurt others. Most of the time, we need to confess when we do something wrong. However, I’ve seen, discussed and experienced some examples of when we should keep things to ourselves or when I think it is ok to keep our mistakes to ourselves. I […]

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